Shipping & Returns

• Flat rate US shipping or FREE on orders over $75!
  (use code 75FREESHIP at checkout only on packages under 4lb) 
• 0lb–3.9lb - $9.95
• 4lb–17.9lb  - $15.95
• 18lb–50lb - $24.95
  
• Orders are processed and shipped out within 1-5 business days, unless pre-order, and special order items see product description for details.
• FREE local pickup is available in Grapevine, Texas (Choose option at checkout.)

Special Orders:

• Special orders from the manufacturer require payment in full
• No exchanges or returns allowed on special order items.
• Coupons and other discount offers do not apply to special order items.
• Special orders are not subject to sale prices, even if the same in-stock merchandise goes on sale at the store.

• Returns on unworn, unwashed, fragrance free items with tags still attached are accepted within 30 days of receipt of item. 
• Returns within 10 days of receipt will be refunded in the manner of original purchase.
• Returns within 30 days of receipt, but after the initial 10 days, will receive store credit only.
• PLEASE NOTE: NO RETURNS OR EXCHANGES ON HOLIDAY ITEMS (i.e. Christmas, Valentine's Day, etc.)
• Returns at management discretion. 
• Sale/clearance items are NOT returnable, they are final sale. 
• Shipping charges (original and return) are the customer’s responsibility. 
• To initiate a return, please contact us via email at sylvia@oohlalatx.com